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Store Policies RETURN POLICY/100% GUARANTEE
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We know ordering on-line can be a little scary at first--you can't touch the products or try them out. But with our 100% guarantee and no restocking fee policy, you never have to worry. If you decide a product isn't right for you, there's no extra charge for us to simply put it back on our shelf. Now that's peace of mind. Please email Customer Service at 
 | Returns Please read the following before issuing a return request. |
READ THESE FIRST
- If you have received something other than what you ordered – do not fill out the returns form. Please contact customer service at Sales.
- If your shipment has arrived damaged, please accept the delivery and notify us at Damaged. DO NOT REFUSE THE PACKAGE
- If your freight carrier shipment arrives damaged please refuse the shipment and notify us at damage@directlights.net.
We will accept any product returned within 30 days of purchase, provided you comply with the following guidelines:
- Item must be returned in new condition with all original packaging, manuals, parts, etc.
- Your return must be adequately packaged and a copy of your return request form must be included inside your package.
- We do offer exchanges. Please order the item you need and return the incorrect item for a refund.
- There is no restocking charge on items returned within 30 days of purchase in new, saleable condition. Shipping charges will be deducted from refund amount of free shipping items.
- ITEMS WITHOUT A PRINTED RETURN REQUEST WILL BE SENT BACK.
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